Customer Care

Building or remodeling a home doesn’t have to be the hardest thing you’ve ever done. We’re here to make sure the process is as smooth and headache-free as possible.

When you choose Fountain Homes, you’re choosing a homebuilding and remodeling partner, not a faceless real estate conglomerate. When all is said and done, this is your home—the single largest investment you will likely make in your lifetime—and we want to make sure it not only functions well, but provides decades of protection, security and warm memories for you and your family.

Getting Started: Lifestyle Assessment
Before you choose any finishes, before any contracts are signed, your Fountain Homes representative will sit down with you to assess your needs. How large is your family? How many cooks are in the family? What kind of entertaining do you do? What are your new home or remodeling priorities?

These and other questions are an integral part of the home buying and remodeling process; one that goes far beyond simply how much you can or cannot afford.

Along the Way: Understanding the Process
As your new home is being built or your remodeling project is getting underway, questions are sure to arise. At Fountain Homes, we take a very personal approach to serving our customers. How personal?

Lori Fountain, the President of Fountain Homes, deals personally with every Fountain Homes client. She is there through every step of your project to answer any questions and address any concerns you may have. Whether we’re finishing your basement or your custom estate home, we encourage active homeowner involvement and open communication throughout every phase of your project.

Finishing On-time and Budget
With every building or remodeling project we undertake, we not only promise superior workmanship and customer service, we promise project completion on-time and budget. Longstanding relationships with some of the areas very best sub-contractors allow Fountain Homes to deliver on those promises, and to consistently exceed the expectations of our clients.

For more information on what Fountain Homes can do for you, call us today at 540-678-1775.